Buh bye, Audible - ER, maybe not
Aug. 31st, 2025 08:09 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
So I finally got the app to work correctly, with no help from Audible. But, I decided to cancel anyway. 20 years ago, actually even 5 years ago, Audible was great. Easy and with wonderful customer support. You could return any book you didn't like and buy another. Easy and simple. Even after Amazon bought them. But, gradually, that simple totally disappeared and started to take easy with it. In order to return a book you had to go to chat and beg. They always granted but it was annoying. Cut to this morning.
My annual membership renews at the end of September. I had used up all my credits. I pre-ordered 3 books but two of them won't be available until the end of October. I wanted to make sure I could listen to those books without a membership. So I went to Chat. Holy fuck. You've seen those chats that won't transfer you to a live person until you categorize your reason in about 20 different selections? Then finally you get a 'chat with representative'. This was like that except there were only 5 choices and no other options. I finally cracked the code and got a representative who told me I didn't have 3 books on prepay but only 2 and why did I want to cancel??? We finally after 45 fucking chat minutes got the 3rd book back into my account. And the reason I am canceling is that. 45 fucking chat minutes??????? And my experience on Reddit the other day when they asked for my operating system 3 different times. Audiobooks are not tangible. It's not like I can take my goods and leave. I am totally dependent on their customer service which is not even trying to rise up to the level of sucks.
Hilariously, because the agent fucked up and put a credit in my account, I need to spend it before I cancel. ha! But, at least I'm not longer on the fence about leaving.
EXCEPT. When you actually cancel, they throw some pretty serious discount offers in your face. Now I might have to think about it some more. And, just now, I got a comprehensive, well written, easy to understand email* from the chat agent who - in chat - consistently did not answer my questions or use understandable English. Wild. Just wild. But, yes, I guess I'll sign up for another year with their 40% off. Fuck. Oh well.
*The email was probably written by some AI app but that's fine by me. It spells out everything and provides me with a paper trail if I need it so I'm fine with that.
In other news...
It's raining! Well dripping really but there are raindrops on the sidewalk. Yesterday, it stayed beautifully cloudy all day and today looks like maybe more of the same. My kind of weather.
Today will be baseball and other TV and knitting. Maybe some puzzling but maybe not. And tomorrow, with the holiday, will be the same and I'm perfectly happy with all of it.
I finished (probably) the Halloween dolls and ghosts and made one of the regular mini monsters but didn't get a photo yet. I need a better photo background, the one I've been using is kind of beat up. Maybe today's project. Maybe not.
My annual membership renews at the end of September. I had used up all my credits. I pre-ordered 3 books but two of them won't be available until the end of October. I wanted to make sure I could listen to those books without a membership. So I went to Chat. Holy fuck. You've seen those chats that won't transfer you to a live person until you categorize your reason in about 20 different selections? Then finally you get a 'chat with representative'. This was like that except there were only 5 choices and no other options. I finally cracked the code and got a representative who told me I didn't have 3 books on prepay but only 2 and why did I want to cancel??? We finally after 45 fucking chat minutes got the 3rd book back into my account. And the reason I am canceling is that. 45 fucking chat minutes??????? And my experience on Reddit the other day when they asked for my operating system 3 different times. Audiobooks are not tangible. It's not like I can take my goods and leave. I am totally dependent on their customer service which is not even trying to rise up to the level of sucks.
Hilariously, because the agent fucked up and put a credit in my account, I need to spend it before I cancel. ha! But, at least I'm not longer on the fence about leaving.
EXCEPT. When you actually cancel, they throw some pretty serious discount offers in your face. Now I might have to think about it some more. And, just now, I got a comprehensive, well written, easy to understand email* from the chat agent who - in chat - consistently did not answer my questions or use understandable English. Wild. Just wild. But, yes, I guess I'll sign up for another year with their 40% off. Fuck. Oh well.
*The email was probably written by some AI app but that's fine by me. It spells out everything and provides me with a paper trail if I need it so I'm fine with that.
In other news...
It's raining! Well dripping really but there are raindrops on the sidewalk. Yesterday, it stayed beautifully cloudy all day and today looks like maybe more of the same. My kind of weather.
Today will be baseball and other TV and knitting. Maybe some puzzling but maybe not. And tomorrow, with the holiday, will be the same and I'm perfectly happy with all of it.
I finished (probably) the Halloween dolls and ghosts and made one of the regular mini monsters but didn't get a photo yet. I need a better photo background, the one I've been using is kind of beat up. Maybe today's project. Maybe not.